Skip to Content
chevron-left chevron-right chevron-up chevron-right chevron-left arrow-back star phone quote checkbox-checked search wrench info shield play connection mobile coin-dollar spoon-knife ticket pushpin location gift fire feed bubbles home heart calendar price-tag credit-card clock envelop facebook instagram twitter youtube pinterest yelp google reddit linkedin envelope bbb pinterest homeadvisor angies

Accessibility Statement

Willow Health Care Inc

ADA Policy Statement

Willow Health Care Inc is committed to ensuring that its transportation services are accessible to all people and strictly prohibit discrimination based on disability. If you have a complaint about the accessibility of our services or believe you have been discriminated against because of your disability, you can file a complaint.

ADA Complaint Procedures

If you have a complaint about the accessibility of our services or believe you have been discriminated against because of your disability, you can file a complaint.  Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.

How do you file a complaint?

You can call us, download and use our ADA complaint form at www.willowhealthcare.com, or request a copy of the form by writing or phoning Willow Health Care Inc PO Box 309 Willow Springs, MO  65793 417-469-0204.

You may file a signed, dated and written complaint no more than 180 days from the date of the alleged incident.  The complaint should include:

  • Your name, address and telephone number. (See Question 1 of the complaint form.)
  • How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information.  (See Questions 6, 7, 8, 9, 10, and 11 of the complaint form.)
  • The names of any persons, if known, whom the director could contact for clarity of your allegations. (See Question 11 of the complaint form.)

Please submit your complaint form to the address listed below:

Willow Health Care Inc.

PO Box 309

Willow Springs, MO  65793

Do you need complaint assistance?

If you are unable to complete a written complaint due to a disability or if information is needed in another format, such as braille or large print, we can assist you.  Please contact us at 417-469-0204 or finance@willowhealthcare.com.

How will your complaint be handled?

Willow Health Care Inc. investigates complaints received no more than 180 days after the alleged incident.  Willow Health Care Inc. will process complaints that are complete.  Once a completed complaint is received, Willow Health Care Inc. will review it to determine if Willow Health Care Inc. has jurisdiction.

Willow Health Care Inc. will generally complete an investigation within 90 days from receipt of a complaint.  If more information is needed to resolve the case, Willow Health Care Inc. may contact you.  Unless a longer period is specified by Willow Health Care Inc, you will have ten (10) days from the date of the request to send the requested information.  If the requested information is not received, Willow Health Care Inc. may administratively close the case.  A case may also be administratively closed if you no longer wish to pursue it.

After an investigation is complete, Willow Health Care Inc. will send you a letter summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken because of the investigation.  If you disagree with Willow Health Care Inc’s determination, you may request reconsideration by submitting a request in writing to Willow Health Care Inc. Attn: ADA Coordinator within seven (7) days after the date of Willow Health Care Inc’s letter, stating with specificity the basis for the reconsideration.  The ADA Coordinator will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days.  In cases where reconsideration is granted, the ADA Coordinator will issue a determination letter to the complainant upon completion of the reconsideration review.

Do I have other options for filing a complaint?

We encourage that you file the complaint with us.  However, you may file a complaint with the Missouri Department of Transportation or the Federal Transit Administration.

Missouri Department of Transportation

External Civil Rights Division

Title VI Coordinator

1617 Missouri Blvd.

P. O. Box 270

Jefferson City, MO  65102-0270

www.modot.org

Federal Transit Administration

Office of Civil Rights

1200 New Jersey Avenue SE

Washington, DC 20590

Willow Health Care Inc.

ADA COMPLAINT FORM

If you have a complaint about the accessibility of our transit system or believe you have been discriminated against because of your disability, you can use this form to file a complaint.  Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.

Please mail or return this form to:

ADA Coordinator

Willow Health Care Inc

PO Box 309 Willow Springs, MO  65793

finance@willowhealthcare.com or 417-469-0204

Download the form here : Form

You may attach any written materials or other information that you think is relevant to your complaint.

Notifying the Public of Rights under Title VI

Willow Health Care, Inc. posts Title VI notices on our agency’s website, in public areas of our agency, in our board room, and on our buses and/or paratransit vehicles.

Willow Health Care Inc. operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964.

If you believe you have been discriminated against on the basis of race, color, or national origin by Willow Health Care, Inc., you may file a Title VI complaint by completing, signing, and submitting the agency’s Title VI Complaint Form.

To obtain additional information about your rights under Title VI, contact

Willow Health Care, Inc.

How to file a Title VI complaint with Willow Health Care, Inc.:

  1. Requests for Complaint Forms can be requested by writing to the WHCI corporate office-WHCI P.O. Box 309 Willow Springs, MO 65793.
  2. In addition to the complaint process at Willow Health Care, Inc., complaints may be filed directly with the Federal Transit Administration, Office of Civil Rights, Region _7_, FTA Region 7 Office, 901 Locust St. Suite 404 Kansas City, MO 64106.
  3. Complaints must be filed within 180 days following the date of the alleged discriminatory occurrence and should contain as much detailed information about the alleged discrimination as possible.
  4. The form must be signed and dated, and include your contact information.

If information is needed in another language, contact 417-469-0204.

Back to the top